Delete your IhsanPower account
How to request deletion of your account and associated personal data.
1. In the mobile app
- Open IhsanPower and sign in.
- Go to Profile.
- Under Danger Zone, tap Delete Account.
- Spend any remaining wallet balance, then confirm deletion.
2. On the website
Sign in at ihsanpower.com, open Profile & Settings, and use Delete Account. You will be asked to type DELETE to confirm.
3. What is deleted
When deletion completes, we deactivate the account and remove or irreversibly de-identify:
- Name, email, phone number, and profile details
- Saved meters and related energy profiles you created
- Active sessions and refresh tokens
Wallet funds remaining at deletion cannot be recovered. Spend or transfer your balance first. Transaction, audit, and tax records may be retained where required for fraud prevention, accounting, or legal compliance, as described in our Privacy Policy.
4. Need help?
If you cannot access your account, email privacy@ihsanpower.com from the address on the account and ask us to delete it. We aim to complete verified requests within 30 days.